Export help
Which URLs are supported, which export types exist for a resource, and questions about the exported fields or download formats.
Contact
Contact Comment Exporter support
Need help with an export, a payment, or your account? Email the support team below and include as much detail as you can so we can help faster.
Email support
Write to us at the address below for export questions, billing, and account help.
[email protected]We aim to reply as soon as possible. Including your export type and any relevant details in the first message helps us resolve issues faster.
What we can help with
Payment & billing
Credits purchases, subscriptions, failed or missing payments, and quota or billing questions.
Account & access
Sign-in issues, account data, platform cookie use, and access or permission questions.
Report an issue
A bug, an unexpected result, or a problem with an export you already ran.
Before you write
What should I include in my message?
Include the platform and export type you used, the exact URL when possible, the steps you followed, and what you expected versus what happened. For payment issues, include your order details.
Where do I find my order details?
Order details are available in the payment confirmation you received. If you cannot find it, email support with the approximate payment time and payment method.
Can I get help without an account?
Yes. You can email support without an account. Starting an export requires signing in; include any relevant export details in your message.
How fast can I expect a reply?
We aim to reply as soon as possible. Replying with complete details in the first message usually resolves issues much faster.